Support
Need help with your account, matches, or Cadence Pro? Here's how to reach us.
Contact us
Email cadencedating@gmail.com and we'll get back to you as soon as we can. You can also reach us from inside the app via Contact Support in Settings.
Account & profile
Edit your name, bio, photos, running stats, and match preferences any time from the Profile tab. If a photo gets stuck on "Scanning…" longer than a few minutes, try reopening the app — if it's still stuck, email us with your account email and we'll take a look.
Matching & discovery
Cadence matches you by pace, distance, running club, and upcoming races. You can adjust your search radius and who you're shown from your profile and filters. If someone is behaving inappropriately, use Report or Block from their profile — it's always one tap away, and blocking stops all further contact immediately.
Cadence Pro & billing
Pro subscriptions are billed through the App Store or Google Play, depending on where you subscribed. To manage, change, or cancel your subscription, use your phone's own subscription settings (Settings → your name → Subscriptions on iOS, or the Play Store app's Subscriptions page on Android) — Cadence can't change your billing directly. If a purchase didn't apply, try Restore Purchases from the Profile tab first; if that doesn't fix it, email us.
Your account & data
You can export or delete your account and data at any time from Settings. Deleting your account is permanent and removes your profile, photos, messages, matches, and swipes. See our Privacy Policy for full detail on what we collect and your rights.